Our Process

Simple. Transparent. Yours to Control.

From the first conversation to final delivery — every stage of a Zelvra engagement is designed to protect your interests. Fixed pricing, clearly defined deliverables, and a payment model built entirely around your satisfaction.

Written Scope
Every deliverable documented in writing before work starts
Fixed Price
Your quoted figure is exactly what is invoiced — always
Pay on Completion
Zero deposits. Invoice raised only after your approval
Clear Timelines
Agreed delivery windows documented before kickoff
Step-by-Step Process

How Every Project Runs

Every Zelvra engagement follows the same six-stage methodology — regardless of project size, service type or geography. This consistency is deliberate: it eliminates ambiguity, protects both parties and ensures every delivery meets the standards our clients expect.

Initial Enquiry

You Reach Out

No commitment required — just a conversation.

The process begins when you contact us via our website enquiry form, by email or by phone. At this stage, there is absolutely no commitment required from you. We simply want to understand your challenge, your goals and the context of what you're trying to achieve.

Whether you have a fully formed brief or just a vague sense that something in your IT infrastructure needs attention — we have the experience to help you articulate it. During this initial conversation we ask targeted questions to build a picture of your requirements, your timeline and your preferred outcome.

  • Contact us via the website form, email or phone — whichever suits you
  • No commitment, no sales pressure, no obligation at this stage
  • We respond to all enquiries within one business day
  • Applicable to UK businesses and US clients alike — fully remote-friendly
⏱ Response within 1 business day
Discovery & Scoping

We Scope the Project

Total clarity on what will be built, fixed and delivered.

Once we understand your requirements, we move into a structured discovery and scoping phase. This is the most important part of the engagement — the stage where we eliminate all ambiguity. We work collaboratively with you to define every element of the project: what will be delivered, what falls outside scope, what format the outputs will take, and what acceptance criteria will be used to measure success.

For IT consultancy engagements this means producing a detailed recommendations brief. For software development projects, it means agreeing on functional specifications. For digital solutions, it means documenting your requirements down to component level. Nothing proceeds until both parties are in complete alignment.

  • Structured discovery call or series of calls to capture all requirements
  • Clear documentation of in-scope and out-of-scope deliverables
  • Agreed acceptance criteria so you know exactly what success looks like
  • Technical assessment of your existing systems where relevant
  • Realistic timeline agreed based on project complexity
Important: No work commences and no price is quoted until the full scope is agreed and documented in writing. This protects you from surprise invoices for unplanned work.
⏱ Typically 1–3 business days
Fixed-Price Proposal

You Receive a Written Proposal

A precise, no-ambiguity written quote covering every deliverable.

Based on the agreed scope, we issue a formal written project proposal. This document contains the complete list of deliverables, the fixed project fee — quoted in GBP for UK clients and USD for US clients — the agreed timeline, and the payment terms (always: payment on completion, zero deposit). There are no hidden clauses, no day-rate ambiguity and no room for retrospective additions.

The figure stated in the proposal is the figure on the final invoice. We stand by that commitment absolutely. You review the proposal at your own pace. There is no artificial urgency and no pressure to sign quickly.

  • Formal written proposal with complete deliverables list
  • Fixed price stated in GBP (UK) or USD (US) — your choice
  • Payment terms explicitly stated: payment on completion, no deposit
  • Project timeline with milestone dates
  • Acceptance criteria confirmed in writing
  • You accept, request changes or decline — your decision entirely
⏱ Proposal issued within 48 hours of scoping completion
Active Delivery

We Deliver the Work

Systematic execution against the agreed scope — with full visibility.

With the proposal accepted, our team begins executing against the agreed scope. You are kept informed throughout via structured progress updates, milestone confirmations and access to work-in-progress outputs where appropriate. We operate on the principle that you should never be left wondering what is happening with your project.

Our delivery is fully remote and digital — meaning UK and US clients receive an identical quality of service. We use secure collaboration tools, encrypted file transfer and professionally documented handover materials as standard. Every piece of work is quality-reviewed internally before it reaches you.

  • Systematic execution against the documented scope
  • Regular progress updates at agreed intervals
  • Secure, encrypted delivery of files and documentation
  • Internal QA review before any work is presented to you
  • Fully remote delivery — no requirement for on-site access unless specified
  • Direct access to the project lead throughout delivery
Quality standard: All deliverables undergo a comprehensive internal review before handover. We do not present first drafts — only work we would stake our reputation on.
⏱ Timeline as agreed in the proposal
Review & Acceptance

You Review the Deliverables

Complete visibility before any payment is requested.

Upon completion of all deliverables, we present the full package for your review. This is the stage at which you assess the work against the acceptance criteria defined in Stage 2. You have full access to all outputs — every document, every codebase, every configuration — before any invoice is raised.

If any element of the delivery does not meet the agreed specification, we address it immediately at no additional cost. Our commitment is simple: the work must meet the standard we promised before we ask for anything in return. Only when you are satisfied and formally confirm acceptance does the project proceed to invoicing.

  • Full handover of all deliverables for your review
  • Assessment against the acceptance criteria agreed at scoping
  • Any shortfalls addressed immediately at no additional charge
  • You confirm acceptance formally — in writing or by email
  • Absolutely no invoice is raised until you confirm acceptance
Your protection: You are never asked to pay for work you haven't seen and formally approved. This is non-negotiable — it is how every single Zelvra project operates.
⏱ Review period agreed per project — typically 3–5 business days
Invoicing & Payment

Invoice Raised. Work Complete.

Only after your formal acceptance — exactly as agreed.

Once you have formally accepted the completed deliverables, we issue a professional invoice for the exact amount stated in your original proposal — not a penny more. UK clients are invoiced in GBP with a 14-day payment term. US clients may be invoiced in USD on request. Payment is accepted via all major credit and debit card brands, bank transfer (BACS/CHAPS), and SWIFT for international clients.

Following payment, we provide a comprehensive handover package containing all project documentation, technical notes, access credentials (where applicable) and any supporting materials relevant to the ongoing use of the delivered work. The engagement is formally closed and a record retained in accordance with UK GDPR requirements.

  • Invoice for the exact amount quoted — no variations, no additions
  • UK invoices in GBP · US invoices in USD on request
  • 14-day standard payment terms
  • Payment accepted: card (Visa, Mastercard), bank transfer, SWIFT
  • Full project documentation and handover pack on payment
  • Records retained in line with UK GDPR — 6-year standard retention
⏱ 14-day payment terms from invoice date
Payment Model Deep Dive

Why Payment on Completion Matters

The Zelvra Standard

We deliver first. We invoice second. Always.

Most IT providers ask for 30–50% upfront before a single line of code is written or a single recommendation is made. This structure benefits the provider and exposes the client. At Zelvra, we have inverted this model entirely. Our incentive to deliver excellent work is your invoice — which means you only pay for excellence.

Traditional IT Providers Zelvra Solutions
30–50% deposit before work starts
Zero deposit. Work starts on proposal acceptance.
Day-rate billing with no ceiling
Fixed price agreed upfront. No surprises.
Invoice raised mid-project for "extras"
Single invoice on completion. Scope is scope.
Payment demanded before you see the work
Full review and acceptance before any invoice.
Project Lifecycle
Typical Project Timeline at a Glance
Enquiry
Day 1
Discovery
Days 2–4
Proposal
Days 5–6
Delivery
Weeks 1–8 (varies)
Review
3–5 business days
Invoice
After acceptance only
Billing & Currency

Invoiced in Your Currency

Zelvra Solutions serves clients across the United Kingdom and the United States. We price and invoice in your local currency so there is no exchange rate ambiguity, no conversion costs and no confusion when your finance team processes the payment.

🇬🇧 UK
British Pound Sterling · GBP

All UK client proposals, contracts and invoices are denominated in British Pound Sterling. Payments are accepted via UK bank transfer (BACS/CHAPS/Faster Payments), Visa and Mastercard. UK GDPR and Consumer Rights Act protections apply to all UK engagements.

  • All invoices in GBP
  • Bank transfer (Faster Payments / BACS / CHAPS)
  • Visa & Mastercard accepted
  • UK GDPR compliant
  • England & Wales governing law
  • 14-day standard invoice payment terms
🇺🇸 US
United States Dollar · USD

US clients may request invoicing in USD. International bank transfers (SWIFT/IBAN) and all major card brands are accepted. All pricing quoted in USD is fixed at the time of proposal and is not subject to exchange rate fluctuation — the price you agree is the price you pay.

  • Invoices available in USD on request
  • SWIFT international bank transfer
  • Visa & Mastercard accepted
  • CCPA data compliance awareness
  • Remote-first service delivery
  • 14-day standard invoice payment terms
Common Questions

Frequently Asked Questions

Everything you need to know about working with Zelvra Solutions. Can't find what you're looking for? Contact us directly.

Yes, absolutely. Zelvra Solutions operates on a strict payment-on-completion model for all one-off project engagements. We do not ask for, nor accept, any deposit or upfront payment. The full project fee is invoiced only after you have reviewed the completed deliverables and confirmed acceptance. This is not a promotional offer — it is our standard operating model.
If any deliverable does not meet the acceptance criteria agreed at scoping, we address it immediately and at no additional cost. The invoice is not raised until you formally confirm that all deliverables meet the documented specification. Our acceptance-before-payment model gives you full contractual and practical protection at this stage — you review, you decide, you confirm.
Yes. All Zelvra services are delivered remotely and digitally, meaning US clients receive exactly the same quality of service as UK clients. We work across Eastern and Pacific time zones and are experienced in managing transatlantic professional engagements. US clients can be invoiced in USD and pay via SWIFT international bank transfer or major card brands.
The fixed price is calculated based on the fully documented scope produced during the discovery phase. We assess technical complexity, estimated delivery time and the nature of the deliverables to arrive at a fair, transparent fee. Once quoted and accepted, that price is fixed — regardless of how long the work actually takes us. You are never exposed to time-overrun costs.
We accept payment via all major credit and debit cards including Visa and Mastercard, UK bank transfer (Faster Payments, BACS and CHAPS), and SWIFT international bank transfer for overseas clients. All payments are processed securely. We do not store card details — payments are processed through our secure payment gateway.
Project timelines vary based on service type and complexity. IT consultancy and facilities management projects typically run one to six weeks. Software development projects range from four to twelve weeks depending on scope. Digital solutions projects generally complete within one to six weeks. All timelines are agreed and documented in your written proposal before work commences.
Absolutely. The scoping and proposal stages carry no obligation whatsoever. You can go through the full discovery process, receive a detailed written proposal with a fixed price, and choose not to proceed — with no cost, no penalty and no pressure. We believe in earning your business through the quality of our proposal, not through contractual lock-in.
You can reach us via the contact form on our website at zelvra-solutions.co.uk/contact, by email at ed@zelvra-solutions.co.uk, or by phone on +44 7826 404235. We respond to all enquiries within one business day. UK and US clients are equally welcome — we operate fully remotely and across time zones.
Our Commitment

The Zelvra Delivery Guarantee

Every project we undertake is bound by a single, non-negotiable commitment: you see the work before you pay for it. If the delivered output does not meet the acceptance criteria documented at scoping, we fix it. Free. No argument. No invoice. If for any reason we cannot deliver the agreed scope, you owe us nothing. This is not a marketing claim — it is written into every project proposal we issue.

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