Legal

Refund Policy

Last Updated: 21 May 2026
Payment on Completion Model
Zelvra Solutions Ltd — Co. No. 17234119
Payment-on-Completion — No Deposit Model
Our Commitment

Our Commitment to You

At Zelvra Solutions Ltd, we are committed to delivering high-quality IT consultancy and software solutions. Payment is only collected after services have been fully delivered and completed — we never charge upfront or require deposits.

Zero financial risk to clients. Our payment-on-completion model means you never pay for work you haven’t yet seen. You review the deliverables, and only if you accept them does an invoice become due.
Section 01

Payment Model

Zelvra Solutions Ltd operates exclusively on a payment-on-completion model. This means:

  • No deposit or upfront payment is ever required
  • Payment is only due once the agreed project or service has been delivered in full
  • The client has the opportunity to review all deliverables before any payment is made

This model significantly reduces the risk to our clients and ensures that payment is only collected for work that has been completed to the agreed written specification.

Section 02

Eligibility for Refunds

Because payment is collected only after service delivery, refund requests are reviewed on a case-by-case basis. A refund may be considered in the following circumstances:

  • The service delivered materially fails to meet the agreed written specification
  • A duplicate payment was made in error
  • A technical error resulted in an incorrect charge
  • Both parties mutually agree to cancel the project after payment has been made
Section 03

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • The client changes their mind after services have been delivered as agreed
  • Delays or issues caused by the client’s failure to provide required information or access
  • Services that have been fully delivered and accepted by the client
  • Requests made more than 14 days after the invoice date
Important: All refund requests must be submitted within 14 calendar days of the invoice date. Requests submitted after this window will not be considered.
Section 04

How to Request a Refund

To request a refund, please contact us within 14 days of your invoice date with the following information:

Your full name and company nameAs provided at the time of the original enquiry or invoice.
Invoice number and payment dateFound on the invoice issued by Zelvra Solutions Ltd at the time of billing.
A clear description of your reasonExplain clearly how the delivered work fails to meet the agreed written specification, or describe the nature of the billing error.
Send your refund request to: ed@zelvra-solutions.co.uk
Section 05

Refund Processing

Once we receive your refund request, the following timelines apply:

3
Business days to acknowledge your request
5–10
Business days to process an approved refund
Email
Notification sent once refund has been issued

If a refund is approved, it will be processed via the original payment method. We will notify you by email once the refund has been issued. Processing times may vary depending on your card issuer or bank.

Section 06

Disputes

If you are unhappy with our service or have a concern about a charge, please contact us directly before initiating a chargeback through your bank or card provider. We are committed to resolving all disputes fairly and promptly.

Please contact us first. Initiating a chargeback without first giving us the opportunity to resolve the matter may affect your ability to use our services in the future. We take all disputes seriously and aim to respond within 3 business days.

To raise a dispute, contact us at ed@zelvra-solutions.co.uk or call +44 7826 404235.

Section 07

Contact Us

For refund enquiries, billing disputes or any questions about this policy, please contact us using the details below:

Email
ed@zelvra-solutions.co.uk
Phone
+44 7826 404235
Website
www.zelvra-solutions.co.uk
Address
81 St Michael’s Rd, Stoke-on-Trent, ST6 6LD, UK

Zelvra Solutions Ltd — Company No. 17234119 — Registered in England & Wales — Director: Ed Jaydon Niyukuri