Who We Are
Zelvra Solutions Ltd (“Zelvra”, “we”, “us”, “our”) is the data controller responsible for your personal data. We are registered in England and Wales under company number 17234119. Our registered office is at 81 St Michael’s Rd, Stoke-on-Trent, ST6 6LD, UK.
This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity data | Name, job title, company name |
| Contact data | Email address, phone number, postal address |
| Transaction data | Payment details, invoice records, project information |
| Technical data | IP address, browser type, pages visited (via cookies) |
| Communications data | Records of correspondence with us |
How We Collect Your Data
We collect your personal data through the following channels:
- Directly from you when you contact us, request a quote or engage our services
- Through our website contact form or email correspondence
- Automatically through cookies and analytics tools when you visit our website
How We Use Your Data
We process your personal data for the following purposes:
- To provide and deliver our IT services and fulfil our contractual obligations
- To send invoices and process payments
- To respond to enquiries and provide client support
- To comply with legal and regulatory obligations
- To improve our website and services
Legal Basis for Processing
We rely on the following legal bases when processing your personal data under UK GDPR:
| Legal Basis | When We Use It |
|---|---|
| Contract | Where processing is necessary to deliver services you have engaged us for |
| Legal obligation | Where we are required to process data to comply with UK law |
| Legitimate interests | For business operations, fraud prevention and improving our services |
| Consent | Where you have explicitly provided consent (e.g. marketing communications) |
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Contact and project data is retained for up to 3 years after project completion unless a longer retention period is required by law. After the applicable retention period, data is securely deleted or anonymised.
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Payment processors for the purpose of processing transactions securely
- Professional advisors (accountants, solicitors) bound by confidentiality obligations
- Government or regulatory authorities where required by law
All third parties we engage are required to handle your data in accordance with applicable data protection law and are permitted to use your personal data only for the specified purpose.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Cookies
Our website uses cookies to improve your browsing experience and to collect technical data about how visitors interact with our site.
Please refer to our Cookie Policy for full details on the cookies we use, their purpose and how to manage your preferences. You may disable cookies via your browser settings, though this may affect certain website functionality.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction. These measures are reviewed and updated regularly to maintain an appropriate level of security.
All payment transactions are processed through secure, encrypted payment gateways. We do not store full card details on our own systems. Payment data is handled solely by our authorised payment processors.
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the UK’s supervisory authority for data protection:
We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us first at ed@zelvra-solutions.co.uk.
Contact Us
For any privacy-related queries, to exercise your data rights, or to raise a concern, please contact us using the details below:
Zelvra Solutions Ltd — Company No. 17234119 — Registered in England & Wales — Director: Ed Jaydon Niyukuri