About Us
These Terms and Conditions govern your use of the services provided by Zelvra Solutions Ltd (“Zelvra”, “we”, “us”, “our”), a private limited company registered in England and Wales under company number 17234119. Our registered office is at 81 St Michael’s Rd, Stoke-on-Trent, ST6 6LD, UK.
Services
Zelvra Solutions Ltd provides information technology consultancy, software development, and digital solutions services. All services are provided on a project-by-project basis as agreed between Zelvra and the client in writing prior to commencement of work.
Quotations & Agreements
All quotations provided by Zelvra Solutions Ltd are valid for 30 days from the date of issue unless otherwise stated in writing.
A project commences only upon written confirmation from both parties, including agreement on the scope of work, deliverables, timelines and agreed fee. No work will begin without this written confirmation.
Payment Terms
All payments are due upon completion and delivery of the agreed service or project. We do not require deposits or upfront payments under any circumstances.
Accepted payment methods include bank transfer and card payment via our secure online payment gateway. All prices are quoted in GBP unless otherwise agreed in writing.
Client Responsibilities
To enable Zelvra Solutions Ltd to deliver services effectively, the client agrees to the following responsibilities:
Failure to fulfil these responsibilities may result in project delays or additional charges, for which Zelvra Solutions Ltd shall bear no liability.
Intellectual Property
Upon receipt of full payment, all intellectual property rights in the deliverables produced specifically for the client will transfer to the client, unless otherwise agreed in writing.
Zelvra Solutions Ltd retains the right to use general methodologies, frameworks and pre-existing tools used in the delivery of services, regardless of project completion or payment status.
Confidentiality
Both parties agree to keep confidential all proprietary and sensitive information disclosed during the course of the project. This includes, but is not limited to, business strategies, technical specifications, client data, pricing and project deliverables.
Each party shall use the other’s confidential information only for the purposes of the project and shall not disclose it to any third party without prior written consent, except as required by law or a competent regulatory authority.
Limitation of Liability
To the fullest extent permitted by law, Zelvra Solutions Ltd’s total liability to you for any claims arising out of or in connection with our services shall not exceed the total fees paid by you for the specific project giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Cancellation
Either party may cancel a project agreement in writing with 14 days’ written notice to the other party.
- Where work has already been completed prior to cancellation, payment for completed deliverables will remain due
- As we do not take upfront deposits, no refund of advance payments is applicable
- Cancellation must be submitted in writing to ed@zelvra-solutions.co.uk
Governing Law
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website at www.zelvra-solutions.co.uk/terms.html with an updated effective date.
Where changes are material, we will endeavour to provide reasonable notice by email or by a prominent notice on our website prior to the changes taking effect.
Contact Us
If you have any questions about these Terms and Conditions, please contact us using the details below:
Zelvra Solutions Ltd — Company No. 17234119 — Registered in England & Wales — Director: Ed Jaydon Niyukuri